fix4d Terms of Use

When you join fix4d, you agree to the terms that govern your account, deposits, and activity on our platform. These terms apply from the moment you create your account through email verification, identity verification, and payment setup.

We've written these terms in plain language so you understand what we do, what we ask of you, and what happens if things go wrong. Our platform operates only in jurisdictions where local law permits gaming and sportsbook services. If your location does not allow these services, you should not open an account with us.

Account opening and your information

When you open a fix4d account, we ask for your legal name, date of birth, email, and phone number. You'll need to upload identity documents—a passport or national ID—so we can verify who you are. This is a legal requirement, and we cannot process withdrawals or deposits until your identity passes our checks.

During account opening, you choose a payment method. We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are instant on most mobile-wallet options; bank transfers may take one to two business hours.

Deposits, withdrawals, and bonuses

You can deposit money into your fix4d account anytime, using any of our supported payment methods. Deposits are non-refundable once processed. If you deposit by mistake, contact our support team within two hours, and we may be able to help.

Withdrawals are processed within 24 hours on weekdays, and up to 48 hours on public holidays like Idul Fitri, Idul Adha, and Imlek. Your withdrawal goes back to the payment method you used to deposit. If you used mobile banking or local payment, the money returns to that account.

Some of our promotions come with bonus terms. Bonuses are credited to your account and have minimum playthrough requirements—you must place bets equal to a certain amount before you can withdraw bonus funds as cash. We list these requirements clearly when you claim a bonus.

What we expect from you

We trust you to use your fix4d account fairly. This means you are the only person who accesses your account, you do not use bonus terms repeatedly across multiple accounts, and you do not place bets you cannot afford to lose.

If we notice suspicious activity—like multiple accounts from the same address or unusually large bets that break terms of a bonus—we may suspend your account and require you to provide proof that the activity is legitimate. This protects both you and us.

Disputes and contact

If you believe a bet was settled incorrectly, or if you have a concern about your account, contact fix4d support. Our team is available in English and Bahasa Indonesia. You can reach us by email or through the chat widget on our platform during operating hours in Jakarta. We aim to respond within 24 hours.

If you and fix4d cannot resolve a dispute, either of us may seek mediation or arbitration according to the laws of Indonesia. We do not allow class-action lawsuits, and disputes are handled individually.

Our commitments and jurisdiction

We at fix4d keep your personal data encrypted and do not sell it to third parties. Payment information is handled by certified payment processors. We protect your account with industry-standard security.

fix4d operates under the laws applicable to gaming and sportsbook services in supported regions. Services are available only where local law permits. If your jurisdiction does not allow our services, we cannot process new accounts or withdrawals.

Questions about these terms? Our support team at fix4d is here to help. Reach out anytime, and we'll explain any part of this agreement in simpler terms.