fix4d Platform Privacy Notice

This page describes what we collect when you use fix4d and how we keep that data protected. We take your privacy seriously—whether you're accessing fix4d on your Android phone, iPhone browser, or desktop. Every piece of information you share with us (your email, identity documents, payment details, or betting activity) is held to the same high standard of care.

We've kept this notice in plain language so you understand exactly what we do, who we share data with, and what rights you have. If you're new to fix4d or online gaming platforms in general, this guide walks through the essentials. If you have specific questions, our support team is available across multiple channels and regional languages.

What we collect and why

When you create a fix4d account, we ask for your legal name, date of birth, email address, and phone number. This information is required by law in jurisdictions where we operate—it helps us verify your identity and prevent fraud. We also collect your physical address so we can confirm you're in a region where fix4d services are legally available.

Identity and payment documents

To unlock deposit and withdrawal features, we need to verify who you are. You'll upload a scan or photo of your passport, national ID, or driver's licence. We store these documents securely on encrypted servers and use them only for KYC (know-your-customer) verification. Once approved, you can deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet).

Activity and betting data

We record your activity on fix4d—which sports you follow (Liga 1 matches, Piala AFF tournaments, Premier League), which casino tables you visit (live blackjack, roulette, Dragon Tiger), and which slots you play (Aviator, Sweet Bonanza, Gates of Olympus). We also track your deposits, withdrawals, and account balance. This data helps us detect unusual patterns, spot problem gambling signals, and improve the platform. We also use it to comply with anti-money-laundering laws in the regions where we operate.

Cookies and browsing information

When you visit fix4d via browser or app, we place small files called cookies on your device. These help us remember you're logged in, track which markets you prefer, and show you relevant updates. We also collect your IP address, device type (Android or iOS), and approximate location so we can check whether your jurisdiction permits access to fix4d services. This data is never sold to third parties.

Who we share your data with

Payment processors: mobile banking, local payment, online payment, and your bank (e-wallet, mobile banking, local payment, online payment) see your payment details to process deposits and withdrawals.
Hosting providers: Our servers may sit outside your jurisdiction, but are protected by encryption and access controls.
Law enforcement: If required by local law or a court order, we will share data with authorities.
Compliance partners: We work with third-party firms to audit our anti-fraud and anti-money-laundering controls.

Your rights and our practices

You have the right to request a copy of any personal data we hold about you. You can also ask us to correct outdated information or, in some cases, delete your account and associated data. To exercise these rights, contact our support team via the "Help" button in your fix4d app or reply to any support email we've sent you. We'll respond within fourteen days.

If you're in Jakarta, Surabaya, Bandung, Medan, or another Indonesian city, you're also protected by local data protection laws. We comply with Indonesian regulations around data retention, security breaches, and your right to know what we hold. If you believe we've mishandled your data, you can lodge a complaint with the relevant authority.

Data retention: We keep your account data as long as your fix4d account is active. After you close your account or request deletion, we retain records only as long as required by law (usually 5–7 years for anti-money-laundering purposes).

How we keep your data safe

fix4d uses industry-standard encryption (TLS/SSL) for all data in transit and at rest. Our servers are protected by firewalls, regular security audits, and intrusion-detection systems. We limit employee access to personal data and train our team on privacy best practices. However, no system is non-specific info secure—if we discover a breach, we will notify you and relevant authorities as required by law.

Contact fix4d

If you have questions about this privacy notice or how fix4d handles your data, reach out to us. You can use the in-app Help button (available on both Android and iOS), send an email to our support address, or chat with our team. We operate in multiple regional languages and aim to respond to privacy inquiries within 48 hours. This notice was last updated in 2024 and may change as fix4d evolves—we'll notify you of major updates.